Returns, Damages & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer provide proof of damage or flaw for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for a replacement of corked or flawed product. Once the requested information is received we replace the flawed bottle of wine.
If a shipment is returned after 3 attempted deliveries, a $20 return fee will be charged to the customer's credit card on file. Returned wine will not be credited back to the customer. By law, we cannot accept returns of alcoholic beverages. We can re-ship the returned wine back to the customer and applicable shipping charges of the full shipping fee will be applied to the customer's credit card on file. If the customer purchased the wine with a shipping promotion, the full shipping charge will be applied to the customer's account (this includes wine club shipments and Brix Preferred members).
If you are ever in need of cancelling your Wine Club Membership with us, cancellations may be made after three (3) Wine Club Allocations have been received. Any changes that are in need of being made to your Membership, including cancellation requests, must be made via phone or email at least 14 days prior to your next Wine Club Allocation. If you wish to cancel your membership prior to receiving three (3) Wine Club Allocations, the membership benefits (complimentary tastings and discounted event tickets) and savings previously received will be charged back to your card on file.